Terms of Use

1. Eligibility

• You must be a natural person aged 30 (thirty) years or above.
• You must be resident in India.
• You must be legally competent to contract under the Indian Contract Act, 1872.
• You must not have been previously suspended or banned from the Platform.
• You must not have been convicted of, or be facing charges for, any sexual offence, any offence involving violence, or any offence against women or children, under any law.
• You must not be prohibited by law from using the Services.

By registering, you represent and warrant that all of the above are true and will remain true while you use the Platform. Providing false information to get around these requirements is a material breach of these Terms and may lead to immediate termination and, where appropriate, reporting to the authorities.

2. Your Account

• You sign in using Google Sign-In or Sign in with Apple. You are responsible for keeping access to that account, and your device, secure, and for all activity under your Duet account.
• You must provide accurate, current, and complete information — including your date of birth and gender — and keep it up to date. Your display name must not impersonate any person, entity, or brand.
• Your gender is chosen at sign-up and cannot be changed in the app afterwards. To correct it, contact us at contact@qwikhive.com; we may ask for reasonable supporting information.
• One person may have only one account at a time. Creating a new account to evade a suspension or ban is prohibited.
• Tell us immediately at contact@qwikhive.com if you suspect unauthorised use of your account.
• The optional App Lock PIN is stored only on your device. We cannot recover it; if you forget it you will need to reinstall the app.

3. Community Rules and Prohibited Content

You must not host, display, upload, publish, transmit, store, or share any information (in your profile, photos, messages, voice notes, gifts, or reports) that:

• belongs to another person and to which you have no right;
• is obscene, pornographic, paedophilic, invasive of another's privacy (including bodily privacy), insulting or harassing on the basis of gender, racially or ethnically objectionable, relates to or encourages money laundering or gambling, or promotes enmity between groups on the grounds of religion, caste, or otherwise;
• is harmful to children, or depicts or involves anyone under the age of 18 in any sexual context;
• infringes any patent, trademark, copyright, or other proprietary right;
• deceives or misleads the recipient about the origin of the message, or knowingly and intentionally communicates information that is patently false, untrue, or misleading;
• impersonates another person, or is a synthetic, AI-generated, or manipulated ("deepfake") image, video, or voice of a real person;
• threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign States, or public order, or incites the commission of any offence;
• contains software viruses or any other computer code designed to interrupt, destroy, or limit the functionality of any computer resource;
• violates any law in force in India.

In addition, you must not:

• harass, stalk, threaten, intimidate, blackmail, or abuse any person, on or off the Platform;
• send sexually explicit content or unsolicited intimate images to anyone;
• record, screenshot, save, or share another user's photos, messages, voice notes, or personal information outside the Platform without their consent — including "view once" or timed photos;
• ask any user for money, loans, investments, cryptocurrency, gifts outside the Platform, or banking or OTP details, or promote any scheme, business, or service;
• engage in or facilitate prostitution, escort services, sex trafficking, or any commercial sexual activity;
• misrepresent your identity, age, gender, marital or relationship status, or profession — including selecting a gender that is not yours to avoid paying for features;
• discriminate against anyone on the basis of religion, caste, race, sex, gender identity, sexual orientation, disability, or place of birth;
• scrape, crawl, or use automated means to access or extract data from the Platform, or reverse-engineer, decompile, or interfere with its security or access controls;
• use the Platform for any commercial or promotional purpose without our prior written consent.

4. Your Content and Our Licence

You keep ownership of the photographs, text, voice notes, and other content you submit ("User Content"). You grant the Company a non-exclusive, royalty-free, worldwide licence to host, store, copy, process, adapt (for example, resize, blur, or strip metadata from), and display your User Content solely to operate, secure, and provide the Services, and to sub-license those rights only to service providers acting on our behalf. We will not use your photographs in advertising or marketing outside the Platform without your separate consent.

You warrant that you own or have all necessary rights to your User Content, that any person identifiable in it has consented to its use, and that it complies with these Terms and applicable law.

This licence ends when you delete the content or your account, except to the extent we are required by law to retain it (see our Privacy Policy). We may remove or refuse any content at our discretion, including content that breaches these Terms.

5. Content Moderation and Enforcement

• Profile photographs and profile text are screened by an automated AI moderation service before they are published. Content flagged as prohibited is not published. Automated systems can make mistakes; if you think content was wrongly rejected, contact us.
• You can report a profile using the flag icon on a profile card, and report any other issue through Settings → Safety Centre → Report a Problem.
• When a profile is reported by several different users, it is automatically suspended on an escalating basis: first a 7-day suspension (which lifts only once the account completes verification), then a 30-day suspension, then a permanent ban. We may also warn, restrict, suspend, or ban any account, or remove any content, after our own review.
• If you believe an enforcement action against you was wrong, you may appeal to the Grievance Officer (Section 17), who will review it.
• We may preserve information and cooperate with law-enforcement agencies where required by law, and we report child sexual abuse material to the appropriate authorities.

6. Credits and Payments

• The Platform is free to join. Certain features are paid for with virtual credits ("Credits"). The Platform does not offer subscriptions, and nothing renews automatically.
• Who pays: members whose gender is Man use Credits for paid features. Members whose gender is Woman, Trans woman, or Trans man may use every feature free of charge. This is based on the gender recorded on your account.
• Paid features currently include sending a Spark or a voice note or photo before you match, sending gifts, seeing who liked or viewed you, Instant Match, premium discovery filters, and checking or refreshing a Chemistry Score. The number of Credits a feature costs is always shown in the app before you spend them. Once you match, chatting is free.
• Chemistry Score: checking a score with a member is charged once; after that you can view it again free. Refreshing a score recalculates it and is charged again, including for members you have matched with. Sharing a score in chat before you match costs the same as a message; a member who receives a shared score can view it free. A Chemistry Score is calculated automatically from profile answers, is provided for entertainment only, and is not a prediction or guarantee of compatibility. If there is not enough profile information to calculate a score, you are not charged.
• Premium discovery filters, once unlocked, stay active for 30 (thirty) days and then lock again unless unlocked again.
• New members may receive a joining bonus of promotional Credits, and we may issue promotional Credits or promo codes from time to time. Promotional Credits and promo codes are subject to any conditions stated with the offer, may be withdrawn if obtained through abuse, and have no cash value.
• Credits are sold in one-time packs at the price shown at checkout, inclusive of applicable taxes. All purchases are processed by the Apple App Store or Google Play using their in-app purchase systems. We never receive or store your card or bank details.
• Credits are a limited, revocable licence to use features on the Platform. They are not money, not a deposit, not a stored-value instrument, have no cash value, and cannot be exchanged, transferred, sold, gifted to another account, or redeemed for cash. Gifts sent in chat are virtual items with no monetary value to the sender or the recipient.
• Credits do not expire while your account is active. Unused Credits are forfeited if you delete your account, or if your account is permanently banned for breaching these Terms.
• Refunds: Credits are non-refundable once purchased, except where a refund is required by applicable law. Because purchases are made through Apple or Google, refund requests are handled under Apple's and Google's refund policies; we cannot issue App Store refunds ourselves. If Credits you paid for were not delivered, or were deducted for a feature that did not work, contact us at contact@qwikhive.com and we will investigate and restore them where appropriate.
• We may change pack prices and the number of Credits a feature costs. Changes apply only going forward; they do not reduce Credits already in your balance.

7. Matching, Discovery, and Communications

• Discovery is ranked automatically, using factors such as your location, age range, stated preferences, and activity. We do not promise any number of matches, or that any match will be suitable or compatible.
• A daily limit on likes may apply.
• Messages, voice notes, and photos are sent over an encrypted (TLS) connection and stored on access-controlled servers so that only the two people in a conversation can retrieve them in the app. They are not end-to-end encrypted, and the Company may access them where necessary to investigate a report, a safety issue, or a lawful request, as described in our Privacy Policy.
• "View once" and timed photos are deleted from our servers once viewed or once the timer ends. We cannot prevent a recipient from taking a screenshot or photographing their screen with another device, so only share what you are comfortable sharing.
• Members may choose to keep their profile photographs blurred until a mutual match; the unblurred photographs become visible to a person only once you have both matched.
• A match does not oblige either person to respond or to continue a conversation.

8. Verification, Safety, and Meeting Offline

• A "Verified" badge means only that our team manually checked, at one point in time, that a selfie submitted by the member matched their profile photographs. It does not confirm their identity documents, age, marital status, intentions, or character.
• We do not conduct criminal background checks or screen members' histories. You are solely responsible for your interactions with other members, on and off the Platform.
• Take sensible precautions: meet in public places, tell a friend where you are going, arrange your own transport, and never send money or share financial details or OTPs.
• The Company is not an emergency service. If you are in danger, call 112 (national emergency number) or 181 (women's helpline).
• To the extent permitted by law, the Company is not responsible for the conduct of any member, on or off the Platform.

9. Notifications

With your device permission, we send push notifications about activity on your account (for example likes, matches, messages, gifts, and replies to your support tickets), and occasional promotional offers. You can turn off promotional offers in Settings → Notifications → New Offers, and turn off all notifications in your device settings.

10. Third-Party Services

The Platform relies on third-party services, including Google, Apple, the Apple App Store and Google Play. Your use of those services is also governed by their own terms and privacy policies. We are not responsible for third-party services.

11. Intellectual Property

All rights in the Platform — including its design, software, algorithms, the "Duet" name, logos, and all content other than User Content — belong to the Company or its licensors. Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the app on devices you own or control, for your personal, non-commercial use.

12. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THE ACCURACY OF ANY MEMBER'S PROFILE OR STATEMENTS.

THE COMPANY DOES NOT GUARANTEE THAT USING THE PLATFORM WILL RESULT IN ANY MATCH, RELATIONSHIP, OR MARRIAGE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL, OR FOR THE CONDUCT OF ANY MEMBER OR THIRD PARTY, ARISING OUT OF OR IN CONNECTION WITH THE PLATFORM.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR CREDITS IN THE 12 (TWELVE) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, AND (B) INR 1,000 (RUPEES ONE THOUSAND).

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for fraud, or for death or personal injury caused by our negligence, or your rights as a consumer under the Consumer Protection Act, 2019.

14. Indemnity

You agree to indemnify the Company and its directors, employees, and agents against any claims, losses, damages, and reasonable legal costs arising from (a) your User Content, (b) your breach of these Terms, or (c) your violation of any law or of the rights of any third party.

15. Account Deletion, Suspension, and Termination

• You may delete your account at any time from Settings → Legal & Data → Delete Account. Deletion is immediate and cannot be undone; see our Privacy Policy for what happens to your data.
• We may suspend or terminate your account, or restrict features, if you breach these Terms, if your conduct risks harm to other users, the Company, or the Platform, or if required by law. Where reasonable and lawful, we will tell you why.
• On termination, your right to use the Platform ends. Sections 4 (to the extent content is retained), 6 (forfeiture), 12, 13, 14, 17, 18, and 20 survive termination.

16. Changes to the Platform

We may add, change, or remove features at any time. Where a change materially reduces what you can do with Credits you have already bought, we will give you reasonable notice in the app.

17. Grievance Redressal (IT Rules, 2021)

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Company has appointed a Grievance Officer:

• Name: Grievance Officer name, Qwikhive Technologies Private Limited
• Designation: Grievance Officer
• Address: D-9, Ground Floor, Sector 3, Noida, Gautam Buddha Nagar, Uttar Pradesh 201301, India
• Email: contact@qwikhive.com
• We will acknowledge a complaint within 24 hours and resolve it within 15 (fifteen) days of receipt. Complaints asking us to remove prohibited content are acted on within 72 hours.
• Complaints about content that exposes a person's private area, shows them in full or partial nudity or in a sexual act, or is an impersonation or artificially morphed image of them, are acted on within 24 hours of receipt.
• If you are not satisfied with the Grievance Officer's decision, you may appeal to the Grievance Appellate Committee constituted by the Government of India within 30 (thirty) days of receiving that decision.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of India.

If a dispute arises, please first contact us at contact@qwikhive.com so we can try to resolve it informally within 30 (thirty) days of your written notice. If it is not resolved, it will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement (or, failing agreement, in accordance with that Act). The seat and venue of arbitration will be New Delhi, and the language will be English.

Nothing in this Section prevents you from filing a complaint before a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, from approaching the Grievance Appellate Committee or the Data Protection Board of India, or prevents either party from seeking urgent interim relief from a court. Subject to the above, the courts at New Delhi have exclusive jurisdiction.

19. Changes to These Terms

We may update these Terms from time to time. We will tell you about material changes in the app at least 15 (fifteen) days before they take effect, unless a change is required sooner by law or to protect users. If you continue to use the Platform after a change takes effect, you accept the updated Terms; if you do not agree, you may delete your account before then. We will also remind you of these Terms and our Privacy Policy at least once a year.

20. General

• Entire agreement: these Terms, together with the Privacy Policy, are the entire agreement between you and the Company about the Platform.
• Severability: if any provision is held invalid or unenforceable, it will be enforced to the maximum extent permissible and the rest of these Terms will remain in effect.
• No waiver: our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment: you may not transfer your rights under these Terms. We may assign them in connection with a merger, acquisition, or sale of assets, subject to the protections in our Privacy Policy.
• Force majeure: we are not liable for any delay or failure caused by events beyond our reasonable control.
• Language: these Terms are written in English. If they are translated, the English version prevails to the extent permitted by law.
• Notices: we may send you notices in the app or by push notification. You may send notices to us at contact@qwikhive.com.

21. Additional Terms for Apple Devices

If you downloaded the app from the Apple App Store:

• These Terms are between you and the Company only, not Apple Inc. ("Apple"). The Company, not Apple, is solely responsible for the app and its content.
• Your licence to use the app is limited to Apple-branded products you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the app. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
• The Company, not Apple, is responsible for addressing any claims relating to the app, including product liability claims, claims that the app fails to conform to any legal or regulatory requirement, and consumer-protection or privacy claims.
• The Company, not Apple, is responsible for the investigation, defence, settlement, and discharge of any third-party claim that the app infringes that party's intellectual property rights.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting", and are not on any U.S. Government list of prohibited or restricted parties.
• You must comply with applicable third-party terms (such as your wireless data service agreement) when using the app.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, Apple may enforce these Terms against you as a third-party beneficiary.